General Information
For the purposes of DSGVO 2016/679, Daniele Acler is the legal owner of the administration or processing of personal data that may be collected via website. The right holder manages or processes these data collected via the website (www.hotelcristallotrentino.it) under the following conditions.
Type of data collection and purpose of processing
Daimp Gestioni only processes data that the visitor to the website voluntarily states. Navigating the website is also possible without providing personal data and information. Each visitor is free to provide personal information to Daimp Gestioni in order to only use certain services. Personal data collected and stored shall be used exclusively for the services specified in the available information letter. Site visitors can submit their data to:
- subscribe to our newsletter
- to send her CV
- to get information on offers, availability of rooms, cost estimates
- book stays / vacations
Passing on the data to third parties
The personal data will not be passed on to other companies. In addition, personal data will be disclosed if provided for by law or if required by the judicial authority or other bodies and institutions.
Daimp Gestioni’s purpose is not to collect sensitive or legally relevant personal data via its own website.
For the purposes of Article 4 of DSGVO 2016/679, sensitive data include personal information on gender, ethnic origin, religious, philosophical or other views, political views, membership of political parties, trade unions, associations or organizations religious, philosophical, political or trade union background as well as information on health or sexual orientation. For the purposes of Article 4 of DSGVO 2016/679, legally relevant data include personal information based on measures based on Article 3, paragraph 1, letters a) to o) and r) to u) of the D.P.R. No 313 of 14 November 2002 on the criminal record, the register of administrative penalties for criminal offenses or related cases, or the status of defendant or suspect within the meaning of Articles 60 and 61 of the Code of Criminal Procedure. We recommend that you do not provide such information on our website. If this is unavoidable (for example, in the case of assigning to protected groups when sending a CV for employment purposes, in response to a job offer or expressing interest in employment in our company), we request that you contact us by post on this website to submit available specific information letters. In it, please give your written consent to the treatment of said personal and sensitive data.
Integration of services and contents of third parties
- Google Analytics, Google-IP-Locator, Google Maps, Google Maps Distance Api, Google reCHAPTA
owner: Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA - YouTube-
owner: Google Inc., Amphitheatre Parkway, Mountain View, CA 94043, USA - Social Network Facebook
owner: Facebook Inc., Menlo Park, California, USA - Social Network Google Plus
owner: Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA - Social Network Instagram
owner: Facebook Inc., Menlo Park, California, USA
Links to websites of third parties
Please note that the website www.hotelcristallotrentino.it contains links to other websites that are not managed in accordance with this privacy policy.
Storage and deletion of data
The information and personal data collected through this website, including those voluntarily provided by the visitor for the purpose of obtaining informational material or other submissions, by contacting the user in the section “Contact Request”, “Newsletter”and “Request / Online Booking”. Specified addresses write, are kept exclusively for the achievement of the desired achievement and only for the period absolutely necessary for it. After provision of the service, all personal data will be deleted in accordance with the data protection declaration Daimp Gestioni srl, subject to any other official requests or the legally required retention.
Exercise of rights
According to Art. 15 of DSGVO 2016/679, the data holder has the right at any time to obtain information about the content of his personal data collected via this website, to possibly have it corrected, updated or deleted, or other rights granted to him by law are to be asserted. For this purpose, it is necessary to contact the person responsible for data processing or the data protection officer via e-mail info@hotelcristallo.trentino.it.
Data security
All necessary technical and organizational security measures to protect the personal data from loss and misuse are taken by Daimp Gestioni. Daimp Gestioni protects the personal data through internationally recognized security standards as well as through procedures that
- The unauthorized access
- The unauthorized use and distribution
- The unauthorized change
- The loss as well as unintentional or unlawful destruction
Cookies / advertisements
Cookies are small text files that are stored on your computer when a user visits certain websites. This website, including the subdomains, uses cookies, and the user is always asked for his consent, where required by law or other relevant regulations. The use of cookies makes it easier for the user to navigate and personalizes the information transmitted to the user. In addition, systems are used to collect information about the user, such as his IP address, the browser used and the operating system, and / or websites visited by a user for security and statistical purposes. The cookies pose no danger to your computer, tablet or smartphone. The cookies that are generated do not contain personal data that can be used to identify the user, but only encrypted data.
Specig use of persona data
Here are some specifics about how certain sections of this site work:
- Section contact request
The section “contact request” of this website offers the possibility to request rooms, availability, offers. If you choose to provide us with your personal information, it will only be processed for the above purposes by specially designated persons and in accordance with our regular internal administrative processes. - Area request / online booking
The “Inquiry / Online booking” section of this website offers the possibility to obtain information on offers and availability of stays / vacations as well as to book or purchase vacations / stays. If you choose to provide us with your personal information, it will only be processed for the above purposes by specially designated persons and in accordance with our regular internal administrative processes. - Section: Newsletter
If the visitor to the website wishes to receive our newsletter, they must enter their personal data in the appropriate form in the “Subscribe to newsletter” section.
ADDITIVE+ LANDINGPAGE – Online Marketing and Landing Pages
Beside our website we do also operate optimized landing pages for means of hotel online marketing. To process your request, reservation, order, activation, registration or the transmission of other contact forms on our website as well as to save and store your data we use cloud services, CRM systems and software provided by ADDITIVE Srl, 39011 Lana (BZ), Italy (“ADDITIVE”), our partner in the field of hotel digital marketing. The adequate level of data protection is based on data processing agreements with the respective company.
Our landing pages use Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics enables website operators to analyse the user behavior of the visitors. The information about the user behavior is transmitted to and stored by Google on its servers.
Your IP address is collected but immediately anonymised (for example by deleting the last 8 bits). As a result the geolocation data is less accurate.
You can prevent the data collection connected to your use of our online services through cookies and the processing of this data by Google, by installing the browser-plugin available at the following link:
https://chrome.google.com/webstore/detail/google-analytics-opt-out/fllaojicojecljbmefodhfapmkghcbnh
ADDITIVE has an insight into data gathered through Google Analytics. This data will be used only to analyse the use of our websites and to evaluate our marketing and distribution strategies.
Our website and landing pages also use functions provided by ADDITIVE for the multi-channel monitoring of the use of our websites as well as marketing and distribution strategies like landing pages, newsletter and social media presence. Information about your visits and submitted forms on our websites are also transmitted to ADDITIVE in order to evaluate and optimize our marketing and sales measures.
The data processing takes place in accordance with the requirements of art. 6 para. 1 lit f (legitimate interests) of the GDPR.
Our objective in accordance with the GDPR (legitimate interests) is the improvement of our products and services and our web presence through the analysis of the use of our website as well as marketing and distribution strategies.
Our website and our landing pages also use remarketing functions provided by Google Inc. (“Google”) and by Meta Platforms Inc. (“Meta”). Therefore, Meta and Google will know that you have visited our website. This way visitors of our website and of our landing pages will find ads adapted to their interests on Google’s advertising platforms and on the social media platforms Facebook and Instagram.
The data processing takes place in accordance with the requirements of art. 6 para. 1 lit a (consent) of the GDPR.
When you visit our landing pages a banner will inform you about the use of cookies for remarketing functions. Only by clicking on the corresponding button you consent to the use of these cookies. You can deny your consent anytime, by visiting the page containing the cookie information and denying the use in the banner that will be displayed.
ADDITIVE+ MARKETING AUTOMATION – Direct Marketing
In order to increase customer loyalty and to sell our services and additional services we use hotel online marketing software provided by ADDITIVE Srl, 39011 Lana (BZ), Italy (“ADDITIVE”) within the field of hotel marketing automation.
Therefore your data, which we gather and process in connection with your request, reservation, order, activation, registration or the transmission of other contact forms on our website, will be analysed and used to provide you with automatically generated offers for our services and additional services. Through the use of these services and systems your data will be processed and stored, at least in part, also outside of the EU or the EEC. The adequate level of data protection is based on data processing agreements.
You can deny the use of your data for this purpose anytime by clicking on the “unsubscribe” link in the respective message.
The data processing takes place in accordance with the requirements of art. 6 para. 1 lit f (legitimate interests) of the GDPR.
Our objective in accordance with the GDPR (legitimate interests) is the prevention of competitive disadvantages, the increase in brand awareness and the maximisation of our economic success through an optimal use of the acquired contacts.
ADDITIVE+ VOUCHERS
On our website you have the possibility to buy vouchers by using the integrated voucher software. To process your purchase and to save and store your data we use software provided by ADDITIVE Srl, 39011 Lana (BZ), Italy (“ADDITIVE”) in the context of voucher marketing. Through the use of these services and systems your data will be processed and stored in the EU.
The data you provide is required to fulfil the contract or to carry out pre-contractual measures. Without this data we cannot conclude a contract with you. The data will not be transferred to an outside third party, except for your credit card data which will be transferred to the payment provider and to our tax accountant to fulfil our tax obligations.
The data processing takes place in accordance with the requirements of art. 6 para. 1 lit b (processing necessary for the performance of a contract) of the GDPR.
